Privacy Policy

Last updated: July 2026

At Fitz Roy Expediciones, we respect your privacy and handle your personal information responsibly.

This Privacy Policy explains what information we collect, why we use it and what rights you have when visiting our website or contacting us.

Information We Collect

We may collect information that you provide directly through our website, email or WhatsApp, including:

• Name and contact details.
• Email address and telephone number.
• Travel dates and group size.
• Preferred activities and accommodation requirements.
• Messages and information included in an enquiry.
• Booking and payment information.

We may also collect basic technical information, such as browser type, device, approximate location, pages visited and how visitors interact with our website.

How We Use Your Information

We use personal information to:

• Respond to enquiries.
• Prepare itineraries and quotations.
• Manage reservations and payments.
• Organise guides, transfers and other booked services.
• Communicate important information about an activity.
• Improve our website and customer service.
• Comply with legal, accounting and administrative obligations.
• Send news or promotional information only when the recipient has agreed to receive it.

We do not sell or rent personal information.

Sharing Information

We only share information when it is necessary to organise or provide a requested service.

This may include trusted guides, accommodation providers, transport companies, navigation operators, payment providers or other partners involved in the booking.

We may also use technology providers for website hosting, email delivery, analytics and reservation management. These providers may process information only as necessary to perform their services.

Information may be disclosed when required by law or when reasonably necessary to protect the safety and rights of our guests, team or business.

International Data Processing

Some technology and communication providers may store or process information outside Argentina.

When this occurs, we take reasonable steps to use providers and safeguards consistent with applicable personal data protection requirements.

Cookies and Analytics

Our website may use cookies and similar technologies to function correctly, understand website traffic and improve the visitor experience.

Where required, optional analytics or marketing cookies will only be activated after consent.

More information, including how to manage cookie preferences, is available in our Cookie Policy.

Data Storage and Security

We retain personal information only for as long as reasonably necessary to manage enquiries, bookings, legal obligations and legitimate business records.

We use reasonable organisational and technical measures to protect information against unauthorised access, loss, alteration or misuse. However, no internet or electronic storage system can be guaranteed to be completely secure.

Your Rights

In accordance with Argentine personal data protection legislation, you may request:

• Access to the personal information we hold about you.
• Correction or updating of inaccurate information.
• Deletion of your information when legally appropriate.
• Removal from promotional communications.

To make a request, contact us at contact@fitzroyexpediciones.com.ar. We may ask for reasonable proof of identity before processing it.

If you believe your rights have not been respected, you may contact the Argentine Agency for Access to Public Information, the authority responsible for enforcing Personal Data Protection Law No. 25,326.

Third-Party Websites

Our website may contain links to external websites or services.

Fitz Roy Expediciones is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy when our services, website or legal requirements change.

The latest version will always be published on this page with its most recent update date.

Contact

For questions about this Privacy Policy or the use of your personal information, please contact:

Fitz Roy Expediciones
El Chaltén, Santa Cruz, Argentina
Email: contact@fitzroyexpediciones.com.ar